Speed and Motivation
October 20th, 2007
I am really struggling at work these days. I’ve always been an employee who prides herself on her efficiency and work ethic. Lately, I’ve been sitting at my desk struggling to complete simple tasks. I hate the loss of my self discipline, and every night at home I vow that the next day will be different. Yet once again I sit at my desk doing anything to avoid my work.
I question my every decision. I contemplate every word in an e-mail wondering what my boss will find fault with. I can never predict it; I just know it will be wrong, so I falter day in and day out.
In the past, I’ve worked at jobs where my immediate supervisor had little or no interaction with me. I knew my job and went ahead and did it. For several years, my supervisor was 370 road miles away from my work site. Yet I came in and churned out work reliably day in and day out. I prided myself on overcoming the daily challenges; some of which were pretty extreme.
So how did I go from being a can-do girl to a woman who sits paralyzed at her desk. There are a lot of factors that play into this. The one I’m going to talk about here is my relationship with my supervisor. He’s not been happy with me lately. I’ll attend a meeting, and say the wrong thing. So we have a formal discussion about my inappropriate comments. Next, I’ll decline to attend a meeting because, in my opinion, there’s sufficient staff to adequately resolve the matter on the table. Again, we’ll have a formal discussion to regarding my lack of participation. I was put into a new position; a job I love. When my old job was posted, my supervisor scheduled a discussion with me to tell my not to say anything to anyone about my frustrations with my old job.
I never receive a compliment on my work unless it’s going to be followed by half an hour of criticism. I feel sorry for my supervisor. He thinks he’s being conscientious. He thinks he’s actually helping me to become a better employee. He doesn’t know who Susan Salo is. If he did, he still would not understand her quote, “Negativity bleeds the speed.”
What does that mean? It mean that my boss is constantly telling me what I did wrong instead of helping me learn how to do things correctly. When I changed my job duties within the department, what if he’d said, “Here’s a great opportunity for you to try and help us get a great candidate for our work group. You’ve held that position for years, and nobody knows it better than you. When potential candidates contact you, you can play a major role in helping us to attract the best candidate.” By scolding me, presuming I’d say negative things in that circumstance, he completely alienated me. It eroded what little trust I had in the man, and he’s not doing what he needs to do to rebuild it.
Thank God I have that boss! What a great opportunity for me to see how certain leadership negatively impact performance. I want my dog to run an agility course with supreme confidence, enthusiasm, motivation and speed. I want him to work with me as a teammate, trusting me to guide him when necessary.
How many of you have seen a dog shut down after a simple rebuke such as a “no.” I’ve seen it. The dog avoids the activity where he heard that word, and if he does do it, it’s with less confidence. You can work hard to rebuild your dog’s confidence, but we all know that even resilient dogs are better before they were rebuilt.
Do you want you dog to falter on the dog walk as I falter on my desk? Hell no! So what are you going to do when you train your dog? You are going to endeavor to show him what you want him to do, and you are NEVER, EVER going to use a correction- even the mildest, calm “no.”
So what do you do if your dog begins to free lance in practice; taking tunnels because they’re fun? Well, the dog probably considers the tunnel fun because it’s rewarding to him.. It’s likely the first thing he learned in agility, he is confident of his ability to do it correctly. Plus, you probably gave him lots of cookies for his puppy forays through his first tunnel. And he probably just thinks it’s fun! So you, as the team captain, need to help your dog do what you want. That means making other behaviors equally rewarding and by telling him what to do.
In a recent training session, Krishna raced up the A-frame without my having sent him there. So I called him to come, and told him he was a good boy for coming. Then I asked him to sit and I rewarded that behavior with a cookie.
What if I’d shouted “NO!!!” as he ran up the A-frame? He probably wouldn’t be as confident the next time he took the obstacle. “Am I right this time? Or will mom yell at me again? I’m not sure, so I’ll be a little more cautious.” Agility is a sport of GO. You sure as heck don’t want to stop your dog at any point other than the pause table or contacts. Those stops will result in hesitation down the road.
OK, you can probably understand my story with my boss and understand that constant “no” is not going to give you good performance. But you might think that the occasional “no” isn’t really going to hurt things. I have an extremely resilient dog. Corrections slide right off his pretty black coat. Yes, mountains of corrections will demoralize and demotivate your dog, but he can afford a few right? That won’t really matter will it? Well, it will matter less. But why do it at all? You don’t have to. And you’ll be more successful without them. Banish “no” and “uh-uh” from your training vocabulary.
Remember Susan Salo’s quote. “Negativity bleeds the speed.”
Now I’m off to train my dog and have some fun!